This archived webinar from the Center on Appropriate Dispute Resolution in Special Education (CADRE) explores many types of apologies (i.e., full, partial, rapport, ritual, and transactional) and the effect of timing, delivery, emotionality and sincerity. It focuses on how different cultures view forgiveness, or “saving face,” and the impact that these beliefs can have when giving and receiving apologies.
Webinar date: November 14, 2012
Access the webinar at:
http://www.cadreworks.org/resources/cadre-materials-family-members/impact-apology-communication-and-negotiation